General CyberPatient Inquires
I’m having issues loading the CyberPatient platform, what can I do?
If you are experiencing any issues logging in to the platform, please clear both your Cookies and Cache and try again.
My account has been down-graded, how do I keep my individual Premium CyberPatient active?
The free trial of our premium accounts is ending. As we move forward to paid premium accounts, we are opening up a few opportunities for users to continue recieving Premium accounts free of charge. Participate in either of the following initiatives to recieve a free Premium subscription: Referral Program & Clinic Champion Program.
How can I register?
Visit us at app.cyberpatient.ca/register to register for a new account. Follow the steps provided and check out your email for the confirmation code.
My cases are too difficulty or they aren’t letting me play all the way through, why?
Case Levels are set with four levels that assist in making CyberPatient playable by all skill levels for users at any point in their medical education. Make sure you’ve set your Skillset Level in the “Patient Cases” panel of the Dashboard.
Differences in Levels:
Level One
History Taking: This level focuses on acquiring and practicing history-taking skills. The system provides a patient chart for documenting your findings.
Level Two
History Taking and Physical Examination: This level focuses on polishing history taking skills and acquiring basic knowledge on general physical examination and special tests related to the patient’s pathology.
Level Three
Continuum of Care, Without penalty: This level focuses on decision-making in the full continuum of care, for all sections of CyberPatient (History taking, physical examinations, investigations, diagnosis, management and treatment). This level also introduces the 3 Mistake Rule. This rule is used to bring awareness to the learners for their accuracy. However, the system will not punish students after the third mistake is made and will allow them to move forward with feedback at the end.
Level Four
Continuum of Care, with 3 Mistake Rule: This is the highest level of complexity where learners are expected to have sufficient knowledge and experience in the continuum of care (taking history, doing physical examinations, making diagnoses, providing management). Therefore, the characteristic of this level is that there is no guidance in any section of the platform and the 3 Mistake Rule applies fully. This means that after the third mistake the case will conclude and direct the user to start from the beginning.
Can I start a new case and come back to my current case later?
No! If you leave your patient to start assisting a new one, your previous case will be closed. You can always start another case with that patient at a later time, however.
How can I exit and save this case?
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Jumbled text or malfunctioning display?
CyberPatient is optimized for most screen sizes, however, it does need have a minimum browser size in order to display correctly. If you are having issues with jumbled text or features, try maximizing your browser. If you are still having issues, submit a request at info@cyberpatient.ca and include a screenshot or some details about what you’re seeing. We’ll do our best to troubleshoot your issue in order to get you working with the best possible version of CyberPatient.
What if I accidently submitted something?
If you submit an answer it is saved in our system and cannot be undone, so be careful!
You can always exit and restart your case to start fresh, if you need to.
Can I skip a section of the case?
Some sections (like Patient History or Investigations) can be skipped by pressing submit once you’ve done all you can. If you are having issues with a section, you can press submit after giving it your best effort, but you may lose marks for incomplete submissions!
Don’t know the answers and can’t submit until you enter a selection? For some sections like Medications or General Orders, you need to make a selection in order to pass through to the next part of the case.
In Levels 1-3 you will be able to make up to 3 mistakes before it will automatically skip the section for you and continue the rest of the case. In Level 4 however, failing any section will end the case.
What other products do you offer and how will you update the technology?
As our founder and CEO, Dr. Karim Qayumi quotes, “CyberPatient 2.5 is just the tip of the iceberg.” We are developing a variety of products to advance and support healthcare education. Our technologists are continuously working on enhancing and upgrading the platform to provide the optimal tool to support clinical education. Interactive Health International (IHI) is working on additional products that will support the maintenance of competencies, team training and authoring in healthcare interactive education. We also hold the only patent for EPA – Entrustable Professional Activities.
How does CyberPatient differ from competing products?
CyberPatient is unique on the market as we offer the full continuum of care through a fully interactive experience. Our other competitors focus on point of care (POC), whereas we allow for the end-to-end patient management experience. Our competitors also feature more text-based and video learning. At CyberPatient, we are based on experiential learning.
Curriculum Integration / Customization
Where can CyberPatient be integrated?
CyberPatient can be used as a teaching and assessment tool. It can also be an entrance requirement. For example, if a professor would like to ensure all students have the same base knowledge level, they can preface the course with a minimum performance requirement on a CyberPatient class. We will work with you to integrate CyberPatient into your unique program.
How does a partnership work?
At CyberPatient we will onboard your institution, faculty and students. We are here to support you through curriculum integration, research projects, developing new cases etc.
Can we integrate CP with our LMS system?
Yes, we will work with your school to integrate the CP platform with your LMS.
My students are more advanced in their medical journeys, how will CyberPatient apply to them?
CyberPatient is designed to reach different skillsets of students, this is why we integrated 4 levels. For advanced students, we recommend levels 3 & 4.
Can we use CyberPatient just as a resource for students to refer to, (rather than have instructor-run classes)?
Yes! CyberPatient was originally designed for student-centred education, and you can grant students access to cases to let them explore on their own. However, education is a step-wise progression; to get the most of the experience we recommend direction from faculty and conducting formative assessment.
How do you evaluate students?
We are using state-of-the-art pedagogy for the evaluation of students. CyberPatient incorporates summative assessment and formative assessment. Without CyberPatient, typically formative assessment can only be administered once per rotation. This process is timely and difficult. However, with CyberPatient, this can be done efficiently and frequently.
What healthcare programs does CyberPatient support? Do you support Interprofessional Education (IPE)?
CyberPatient is used for nursing, Allied Health Professionals, physician assistants, undergraduate and post-graduate education. The case levels are set to appeal to your program. If you partner with CyberPatient, we will work with you to ensure the program integrates with your unique needs and curriculum.
Case-Specific
What is the peer review process?
Same method for publishing and receiving recognition in an e-journal. CyberPatient can also work with you to create your own case to be published. We have a team to create cases which then goes through a reviewal process with specific specialists. Here is the list of the Board of Directors (BOD) who participate in the peer-review process.
Some cases are peer-reviewed and some are not, why is that?
The peer-reviewed cases are denoted in the legend in the case library. All cases will be peer-reviewed, but some are currently in the process of reviewal.
Do you plan on making more cases? Are we able to build a case?
We are constantly adding new cases to the platform and our virtual hospital is always growing. Our partnership with schools includes working together to create new cases while also representing patient cases from all over the world.
Are the cases kept up to date, as medical findings change?
Yes, our cases are updated as medical knowledge progresses.
While history taking, is there something more personalized than clicking through questions as this may not give my students a realistic experience? I am worried my students might rely on the categories of the questions rather than apply their knowledge?
For novice students, we provide structure to give them a foundation for a way of thinking. This is why our history taking brings the textbook to life and focuses on the transfer of learning theory. For more advanced students, they can search directly in the search bar.
Do you offer complex patients (patients with multiple diseases)?
The CyberPatient 2.5 program focuses on step-wise progression. In the beginning stages of medical school, complex patients are not taught with undergraduates. We first teach students how to swim before putting them in the ocean.
What is the platform’s patient management based on?
CyberPatient uses North American and Canadian Gold Standards clinical guidelines as a basis for the automatic feedback and grading system. However, we are aware of alternative clinical guidelines that countries, healthcare systems, or hospitals may have. Therefore, we made the system as flexible as possible to accommodate. Users can send suggestions to info@cyberpatient.ca for consideration.
Why can I only see some medications and not other options like generic or different names?
CyberPatient uses Gold Standard options for medications. However, we are aware of alternative medicines. Please reach out to our team with alternative suggestions; info@cyberpatient.ca for consideration.
Technical
Is there a timer we can set for students?
The platform does not impose time limitations; however, this can be directed/ advised by the faculty.
Is there a way to make the graphics more advanced?
CyberPatient allows for an efficient and intuitive method to deliver the learning objects without overcomplicating. Our platform is developed for educators, by educators. The most important element for professors is to deliver the learning objectives.
Can we run multiple classes? Or curate cases for specific students?
Yes, you may run as many classes as you like. You may also run individual classes for students if you would like to curate specific cases for students.
Are all exams on the platform available for each case?
Although CyberPatient has any exam that can be completed in a medical lab or hospital, not all exams are displayed for each case. If every irrelevant exam was available, the platform would not run as fast as it does now.
How is the cost of care measured?
The dollar amount shown does NOT have any commercial or monetary value is solely for COST AWARENESS. The system automatically tallies a general cost for each case’s time, tests, and inaccuracies. Therefore, the amount shown is NOT an exact amount but close to the real-life cost associated with the case and the patient. The cost analysis highlights how mismanagement of a patient could drive up costs with associated effects the patient, clinical facility, and the healthcare system may incur.
Can students repeat cases?
Of course, and as many times as they like. The reasoning behind this involves elaborative thinking and deductive reasoning. These patients are available 24/7 and never get tired, unlike in a real hospital. CyberPatient is designed for the drilling technique, where constant repetition supports memory retention.
Are there limits to the number of students per class?
No, you may have as many students as you like.
Are we able to remove the clothing for specific exams? For example, auscultations should be performed underneath clothing.
We originally had the platform designed to perform exams without clothing; however, we received many complaints. We would be happy to work with you to come up with a solution that works for you.
What if the patient does not need a referral? Would the student be penalized for not submitting a referral?
All the cases follow updated guidelines. If the guidelines state that a referral is not needed, the student can choose to not submit a referral, and would not be penalized.
How does the system calculate the knowledge score?
The intelligent tutoring system and AI calculates the score with the student’s relevant choices and outputs an overall mean. The score is also broken up into each section for teachers to pinpoint the weakness areas of that student.
Is there a way for me to see the answer key?
When completing a case, the CyberPatient platform provides feedback and will identify errors and correct answers that should have been made throughout the case. We suggest that students review their errors and re-work the case several more times until confident with their progress and decision-making skills.
Can students start a new case and come back to their current case later?
No, If students leave their patient to start assisting a new one, their previous case will be closed. They can always start another case with that patient at a later time, however.
