PRIVACY POLICY
Last Updated July 01, 2025
PRIVACY POLICY – SERVICE AND WEBSITE PRIVACY NOTICE
At CyberPatient (Interactive Health International Inc.), we are committed to protecting your privacy while delivering a platform that is redefining clinical training. This Privacy Notice explains how we collect, use, and protect your personal data when you interact with our website, use our applications, or communicate directly with us.
We operate globally and comply with the highest standards of privacy and data protection, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
We respect your rights, safeguard your personal data, and ensure transparency in everything we do — whether you’re a student, educator, or institution exploring the future of medical education with us.
WHAT IS PERSONAL DATA?
Personal data refers to any information that relates to an identified or identifiable individual, such as a name, email address, mailing address, or phone number.
PRIVACY REGULATIONS COMPLIANCE
As a technology organization that provides products and services worldwide, CyberPatient is expected to comply with various privacy and data protection regulations, including GDPR, CCPA, and PIPEDA.
We are committed to protecting your personal data to the highest standard, regardless of your location.
DATA CONTROLLER AND DATA PROCESSOR ROLES
Some privacy regulators classify organizations based on their role in processing personal data:
- A Data Controller determines how and why personal data is collected and processed.
- A Data Processor processes personal data on behalf of a Data Controller.
CyberPatient acts as:
- A Data Controller when collecting and processing data from website visitors, prospects, and customers.
- A Data Processor when processing data on behalf of our customers from their end users.
In both roles, we follow a strict privacy framework to ensure the security and confidentiality of your data.
PERSONAL DATA COLLECTION AND USE
- Website Service Interaction
- Contact Requests: When you reach out to us via our forms or email, we collect your name, email address, phone number, and message. This information is used to acknowledge and respond to your requests.
- Referrals: If you participate in our referral program, we collect your name, email, university, year of medical school, and student number to track referrals and issue rewards.
- Clinical Club Applications: If you apply to join the CyberPatient Clinical Club, we collect your name, email, university, and year of medical school to evaluate your eligibility.
- Email Subscriptions: If you subscribe to receive communications, we collect your email to send updates and news relevant to CyberPatient.
- Meeting Scheduling: When booking a meeting with our team, we collect your name, email address, phone number, job title, company, and appointment details to facilitate coordination and follow-up.
- Event Registration: For webinars or events hosted or co-hosted by CyberPatient, we collect your name, email, and job title to manage participation. These events may be recorded and published on our website.
- Data Security
CyberPatient uses appropriate technical and organizational measures to secure your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Access to your data is limited to authorized personnel only and governed by confidentiality agreements. - Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. When data is no longer required, it is securely deleted or anonymized. - Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, please contact us using info@cyberpatient.ca :- Access to the personal data we hold about you;
- Request correction or deletion of your data;
- Object to or restrict processing;
- Withdraw consent;
- Lodge a complaint with a supervisory authority;
- Cookies and Tracking Technologies
CyberPatient uses cookies and similar tracking technologies to enhance user experience, analyze usage, and support marketing efforts. You can manage your cookie preferences through your browser settings. - Third-Party Services
We may share your personal data with trusted service providers who assist in delivering our services. These third parties are contractually obligated to protect your information and use it only for the purposes specified by CyberPatient. - Additional Commitments for Institutional Clients
For clients that are public institutions subject to applicable Canadian privacy legislation (such as *The Local Authority Freedom of Information and Protection of Privacy Act* in Saskatchewan), CyberPatient agrees to comply with all relevant provisions when acting as an Information Management Service Provider (IMSP) or equivalent.This includes:- Using personal information only for the purposes it was provided
- Not disclosing or using the information beyond what is required to deliver services
- Maintaining strict data protection measures
- Notifying the institution promptly of any unauthorized access or disclosure
- Returning or securely destroying personal information upon request or upon contract completion
CyberPatient remains committed to maintaining the highest standards of privacy and compliance when serving public institutions across jurisdictions.
- International Data Transfers
Your personal data may be transferred to and stored in countries outside your jurisdiction. We ensure adequate safeguards are in place to protect your data in accordance with applicable data protection laws. - Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: Interactive Health International Inc. (CyberPatient) Email: info@cyberpatient.ca
